Privacy Policy

AutoFlow takes the protection of personal data very seriously and is committed to ensuring the security and privacy of personal information obtained during the course of our operations.

As an automotive software solutions provider working closely with bodyshops, insurers, work providers, and vehicle manufacturers, we recognise the importance of handling personal data in a manner consistent with the data protection laws and policies. This Privacy Notice outlines our approach to data protection and the procedures we follow to ensure the confidentiality, integrity, and availability of personal data.
1. Introduction
AutoFlow is dedicated to upholding your privacy and safeguarding your personal information. This Privacy Notice aims to inform you about how we collect, use, and protect your personal data. We urge you to read this notice thoroughly to understand our practices regarding your personal data and how we will treat it.
2. Usage of Personal Information
AutoFlow respects your privacy and is committed to protecting your personal data. This privacy notice explains how AutoFlow looks after your personal information in our capacity as an automotive software solutions provider and outlines your privacy rights and how the law safeguards you.
We pledge to:
  • Keep your data secure and private.
  • Handle your data responsibly and in accordance with your rights.
  • Not sell your data.
3. Legal Protection of Your Data
Your privacy is not only a priority at AutoFlow but is also protected by law. The Data Protection Law stipulates that we can only use your personal information if we have a valid reason to do so, which may include sharing it outside AutoFlow. These reasons are:
  • To fulfil a contract we have with you.
  • When it aligns with our legitimate business interests.
  • When we are legally obliged to do so.
  • When you have given your consent.
We will clearly explain our legitimate interests when they are the basis of our actions, typically revolving around vehicle repair and related services.
4. Information Collection and Processing
AutoFlow may need to collect and process certain personal data to facilitate vehicle repairs and related services. This data may include:
  • Your name, contact details, and address.
  • Financial information for payment purposes.
  • Details about your, or your customers vehicle and insurance.
  • Proof of identity and driving records.
  • CCTV footage at our sites for security purposes.
  • Communication records with AutoFlow.
This data may be obtained directly from you or through third parties such as insurers or vehicle recovery agents, under lawful circumstances or with your consent.
5. Data Minimisation Principle
AutoFlow adheres to the principle of data minimisation, ensuring that we only collect and process data that is necessary, relevant, and limited to the specific purposes of our operations. We regularly review our data collection practices to ensure compliance with this principle.
6. Optional Provision of Personal Data
You are not obliged to provide your personal data to AutoFlow. However, please note that without certain information, we may be unable to offer our services, possibly leading to the cancellation of the service.
7. Purposes of Data Processing
AutoFlow processes your personal data for various purposes, including:
  • Organising repair functions and liaising with third parties.
  • Follow-up communications post-repair.
  • Record-keeping for customer service and invoicing.
  • Appointment scheduling for damage assessments.
  • Implementing security measures like number plate recognition.
  • Processing payments.
  • Service updates and reminders.
This is not an exhaustive list and may be updated periodically.
8. Data Sharing
Your data may be shared with relevant third parties such as vehicle manufacturers, insurers, and accident management companies to facilitate the provision of our services. Data sharing is conducted under strict contractual agreements, ensuring the confidentiality and security of your data.
9. Data Security Measures
AutoFlow employs robust technical and organisational measures to protect your data against loss, misuse, or alteration. We store data on secure servers and encrypt electronic transactions using SSL technology. However, data transmission over the Internet cannot be guaranteed to be 100% secure.
10. Direct Marketing
AutoFlow does not engage in direct marketing, except for optional customer service feedback requests. We rely on the quality of our services for customer referrals.
11. Your Rights
You have the right to access, correct, or request the deletion of your personal data held by AutoFlow. You can also object to the use of your data where applicable. For more information or to exercise your rights, please contact our customer support team.
12. Data Retention
AutoFlow retains personal data in line with statutory requirements and only for as long as necessary. For instance, booking, invoice, and email details are retained for seven years. Data not required by law is securely deleted once its purpose has been fulfilled.
13. Website and Cookies
Our website uses cookies for tracking and performance purposes, with your consent. You can manage cookie settings in your browser.
14. Contact Us
For any queries regarding this Privacy Notice or our data handling practices, please contact us via email at info@autoflow.ltd.uk or by post to The Data Protection Officer, AutoFlow Limited, Wellington House, The Embankment, Wellingborough, NN8 1LD.
15. Changes to this Privacy Notice
AutoFlow reserves the right to update this Privacy Notice periodically to reflect changes in legal requirements or our data handling practices. It is advisable to review this notice regularly to stay informed about how we are protecting your data.
By providing a comprehensive overview of our data handling practices, this Privacy Notice demonstrates AutoFlow's commitment to protecting your personal information and maintaining your trust.