The Latest From AutoFlow
Ma Caw what a week!!
A very productive week at AutoFlow with a new twist on training. We’ve all heard of the parrot technique in most customer services training courses but this week we’ve taken it to a whole new level. We’ve had our very own parrot remembering the AutoFlow 4G Bodyshop Management system. A warm welcome to Tim and all the team at Kombined Motor Services and a special mention to Alfie the parrot.
New Member of Staff – Sanjaya
Another new member joins us here at AutoFlow.
Sri Lankan born Sanjaya graduated from University College Dublin. He’s a skilled Microsoft accredited solution developer possessing a wide range of both Internet and Windows forms-based development using various technologies.
Sanjaya’s development experience spans across a wide variety of industries, systems and companies from large to small. He has strong analytical, design and problem-solving talents gained through more than 15 years of work experience. He’s highly motivated, deadline focused and dedicated to deliver to the highest possible standard. A huge warm welcome from all the team.
New Member of Staff – James
May brings another new member for us to welcome into the AutoFlow Family.
James has joined us after spending many years in various customer service roles. He’s worked as a Platinum Account Manager and Technical Support advisor for nearly 10 years and more recently has worked as an IT Support Analyst for a software house in Northwich.
On a personal note James loves music and runs an online record store. His spare time consists of spending time with his young family, spending time with friends, working on his old Volkswagen camper van and generally enjoying all that Cheshire and the UK has to offer.
New Customers – AL Shaws LTD
A warm AutoFlow welcome to Derek, Maggie and Robert Shaw at AL Shaws Ltd in Bletchley and massive Happy belated 30th Birthday to Robert for last Friday. We hope you had a fantactic day…
New Customers – MTS Vehicle Services
AutoFlow Attends the British Bodyshop Awards
New Members of Staff
A massive warm AutoFlow welcome to the two newest members of our team – Bradley Stannard and Lee Croft.
Bradley joins us on our Support Desk. He comes to us with a wealth of IT knowledge. As a Microsoft Certified Professional he has supported many bespoke systems in the past as well as developing Microsoft cloud based systems.
Lee joins us in the role of Training Consultant. Having been with Stoneacre Motor Group for the last 4 years as Group Bodyshop Administrator he was heavily involved in the integration of the AutoFlow 4:G system across the Group’s network of 14 Accident Repair Centres. This means he joins the company with an in-depth working knowledge of the product and he’s keen to build on this.
AutoFlow Change of Ownership
As you are most likely aware, the AutoFlow ownership has changed and the new owner is Madison Enterprises.
I shall remain as a director of AutoFlow and have day to day involvement, assisting the new Managing Director Christopher Yates settle into his new role. I would like to wish Christopher and his team continued success.
Chris Yates joined AutoFlow as a software developer in 1999. Previously he has worked in development, installation, training and project management. Recent years has seen Chris work on our business development programs with a particular focus on the REPEX services. His knowledge and experience of our products, customers and company culture make him a natural appointment to the role of Managing Director.
My history in the repair industry goes back some 40 years and I have had some amazing times and met incredible people. I hope to continue with my journey, but at slightly slower pace and profile. So thank you all for your support, kindness and friendship and don’t hesitate to call me if you think I can be of assistance.
Director AutoFlow Ltd
I am both excited and proud to have been given the opportunity to lead the team at AutoFlow. It’s been a pleasure to be part of the AutoFlow journey from its inception in 2000 to its present position as the market leader in providing bodyshop management software in the UK. The core team at AutoFlow remains as before and with Gary still involved as a director it is very much business as usual.
The acquisition of AutoFlow by Madison is a positive one for both the company and our customers. The new directors of AutoFlow have a wealth of experience and a passion for the bodyshop industry, something which will only serve to drive the company forward. The board have already approved significant investments in our development and support departments which customers will start to see the benefits of in the very near future.
There have been several anonymous commentators using online media to speculate about what the implications of this takeover may have for our customers. I would like to reassure all of our customers that nothing has changed in regards to access to data. We have contracts in place which enforce rules of access and these have not changed in anyway and we will maintain our commitment and integrity when it comes to data security.
We made a huge investment last year in upgrading the database and tool set our management system uses which will bring performance and security gains for all our customers. If you are not on the latest version of the AutoFlow (4G.06.01) please contact our support team firstname.lastname@example.org to arrange an update to this version as soon as possible. This update is a major update to the system and will incur some downtime, which I realise is not convenient but this update is a vital upgrade to ensure continued support for the new Auda Connect estimate link and our upcoming update. As ever our updates are free for our customers.
The GDPR regulations that come into force in May present some unique challenges to the bodyshop industry. With this in mind we have developed specific data protection features within our AutoFlow Management System which will be available for our customers by the beginning of March.
We are actively looking at improving how we communicate with our customers. To this end we will be looking at using social media, webinars and our own website to provide much more information about what updates are coming your way and other industry associated news.
2018 is promising to be an exciting time for the bodyshop industry and I look forward to working with our customers and industry partners to ensure that AutoFlow continues to innovate for the benefit of repairers.
New Member of Support Team
We have been pleased to have welcomed a new member to our dedicated Support team in recent weeks.
Tim Wood has joined AutoFlow and is already having a positive effect on our services.
We will be looking to make furthur additions to our team throughout the year.
The AutoPortal Launches
On Wednesday we were pleased to attend the official launch of The AutoPortal. The AutoPortal is an employment platform specifically designed to help ex-military personnel get back into work after their time in the armed forces.
Save Our Soldier are a fantastic charity who work tirelessly to help these Ex-combatants long after they have finished service.
The AutoPortal allows for businesses to post vacancies and for job seekers to get in touch with employers.
You can check out The AutoPortal at https://theautoportal.co.uk